REFUND AND DISPUTE POLICY

Last Updated: November 2026

1. DIGITAL SERVICE NATURE AND GENERAL NO-REFUND RULE

All Evaluation Programs sold by Sweep Funding are digital services providing immediate access to proprietary simulated trading infrastructure, third-party platform licenses (cTrader, Match-Trader, DXtrade), and automated risk-tracking systems.

Once your simulated account login credentials have been generated and delivered to your email/dashboard, or once the first simulated trade has been executed on the account, the Evaluation Fee is strictly NON-REFUNDABLE.

2. LIMITED EXCEPTIONS FOR UNUSED ACCOUNTS

A refund request may only be considered if ALL of the following conditions are met:

  1. The request is submitted in writing to support@sweepfunding.com within fourteen (14) calendar days of the original purchase date.
  2. Zero (0) trades (including pending orders) have been placed or executed on the simulated trading account.
  3. No breach of the Terms and Conditions has occurred, and no affiliate/promotional giveaway voucher was used to obtain the account free of charge.

If approved, refunds are processed back to the original payment method within 5–10 business days, minus any non-recoverable payment processing or network transaction fees (typically 3%–5%).

3. NON-REFUNDABLE SCENARIOS

Under no circumstances will a refund be issued in the following situations:

  • The Trader breaches the Maximum Daily Loss, Maximum Overall Drawdown, or any other evaluation rule.
  • The Trader voluntarily decides to stop trading after placing at least one simulated order.
  • The Trader's account is terminated due to Prohibited Trading Practices (HFT, latency arbitrage, account sharing, cross-account hedging, etc.).
  • The Trader fails or refuses to complete mandatory KYC/AML identity verification (including being underage or residing in a restricted jurisdiction).
  • Market volatility, spread widening during news events, or personal internet/hardware issues result in a simulated account breach.

4. CHARGEBACKS AND PAYMENT DISPUTES

If you experience a technical billing issue (such as a duplicate charge), you agree to contact support@sweepfunding.com first so we can resolve it promptly. Initiating a fraudulent or unjustified chargeback with your bank or card issuer after receiving simulated account access violates our Terms of Service and will result in immediate account termination, permanent blacklisting, and submission of server access logs as evidence to contest the dispute.